In a concise, easy to read format, learn why employees don't perform as expected and what supervisors can do about it.
This book identifies six key areas of supervision that are critical to success: understanding your role, clear communication, focused goals, coaching skills, managing conflict, and managing your time. Through a clear understanding of these key areas, you can significantly reduce stress for yourself and your employees.
Through application of the basic principle described in this book, many managers have significantly improved employee productivity and experienced considerable reductions in employee grievances.
Dennis Boylin is a unique and straightforward trainer, speaker, and coach whose goal is to help managers develop practical skills and immediate on-the-job impact. This book is based on his highly rated supervisory skills course that has been offered at several colleges and presented internally for numerous organizations.
Dennis is president of Boylin Management Institute, a management consulting and training organization. He has served as a consultant to manufacturing, government, transportation, hospitality, and retail organizations. His business experience includes positions at supervisory and executive levels. Prior to development of his own training organization, he served as vice president of training and development for an international restaurant chain.