Do your Customers know you REALLY care? The business world is filled with technology – cell phones, voice mail, blackberries, computers, and laptops. The typical customer can get lost in something as simple as a company’s phone routing system. Press 1 if you need information and hours of operation. Press 2 if you need an operator. By the time the customer makes it to a “live” person, they are frustrated or confused! To retain your current customer base and attract new customers, you MUST have a well trained customer service representative on the other end who is well trained. The customer service representative is the “face” of your company and your image is at stake every time the phone is answered. This book will bring everyone in your company, from the chief executive to the front line customer service staff back to the basics of good old fashioned customer service. The type of techniques discussed in this book help you to focus on how to show the customer that you care about them and that they are not just a number. It’s simply amazing how common courtesies can make your customer sing praises about your company! Read this book and use these techniques and “cause a revolution in your business”!

Uncover Your Dream Career The Treasure Hunt…A Complete Guide to Interviewing will be your most trusted resource for managing your career search. Brian shares with you the easy to follow steps that are needed to help you uncover the career path where you will have success, financial security, and happiness. In your possession is the map to your future. If you follow each step, keep an open mind, and have fun, you will: Learn how to get everything that you want by exploring the power of both setting and accomplishing goals. Discover how to get an interview without sending countless resumes. You will always be a step ahead of everyone by knowing what the hiring company is looking for. Find out how to uncover the best industry, company, and career for you without wasting valuable time and energy. Develop both the knowledge and skills to reach high levels ofachievement within a business world that is complex and always changing. Get the compensation that you need, want, and deserve! About the Author: Brian Carey is both the author and illustrator of this book. He is a successful career consultant, and has had experience in retail, management, wholesale, sales, and service industries.

CRAWFORDVILLE, FLA – After working in the business world for 43 years, Catherine R. Cameron has seen her fair share of resumes run across her desk.  Now, she takes her wealth of experience and pens her new book, “Are you looking for an administrative job?   From Resume to Job Ready.” (published by Trafford Publishing).

Cameron has created a how-to book that helps get job hunters from the resume to job ready and be able to successfully function in a business environment.

“There are books on how to prepare a resume, questions and answers about different subjects, not one that blends it all.” Cameron explains on the uniqueness of “Are you looking for an administrative job?’

“Are you looking for an administrative job?’ is especially helpful in support of administrative receptionists, secretaries and administrative assistants.

“Are you looking for an administrative job?  From Resume to Job Ready.”

By Catherine R. Cameron

Dear Reader If you are reading this book, you are either trying out my book or have already bought a copy. Whether you are already an entrepreneur, an aspiring entrepreneur, or the supporter of an entrepreneur, read on. I had you in mind when I wrote this book. The book offers a window into my life story as an entrepreneur so as to enable you to recognize and identify with my experiences. Business can be rewarding and fulfilling, but some of its challenges can destroy you if you are not prepared to deal with them. This is especially the case if you focus too much on disappointments, rather than see beyond your current obstacle. This book offers encouragement and examples to help you to persevere and not give up on your dream. You will see and learn why setbacks and even suffering do not always come merely to injure, but can also generate insights an opportunities to enable you to achieve beyond your expectation. As you read and digest my “lessons learned,” I hope you will glean from my experience the resolve to climb mountains and reach beautiful valleys in your ventures. I hope you will find the courage to discover new oceans and experience the power of money and wealth.

Humanly speaking, no one cares as much about the outcome of your career as you do. But most people don't know how to manage their own career decisions, because no one has ever taught them. Faced with a rapidly changing world of work and a bewildering array of choices and challenges, the average individual stumbles along with a mixture of trial-and-error experience and well-meaning advice from friends and relatives. Sometimes things work out anyway. Often they don't.

Dr. Marlowe C. Embree's new book, Self-Managing Your Career, can help! For a tiny fraction of the cost of individual career counseling, you can have the advice and assistance of a professional career coach available to you at the turn of a page.

This 190-page workbook features 61 interactive exercises that will walk you step by step through every phase of the career self-management process. You won't just be passively reading, but actively exploring your past and building toward your future, with hands-on, practical help in such areas as:

• Establishing career priorities and goals
• Developing a life/work mission statement
• Identifying marketable skills
• Networking your way into the "hidden job market"
• Selecting an appropriate resume format
• Researching a company
• Preparing for job interviews
• Negotiating a job offer
• Managing personal finances

... and much more. Whether you're a first-time entrant into the job market or a seasoned veteran making a midlife career change, this book is an indispensable guide that will help you chart a path to success.

David has tried hard to be a good salesman over the nine months he's been with the company, but he's just not showing results. The Sales Manager is at his wits' end, tossing and turning at night with worry over his team's sales figures. He's forced to call David in to talk about his performance, but because he hired David himself and knows his potential, he wants to give him a second chance. He sends him to spend a day talking to the employees at the top-performing company in town, HOPE, Inc., to try and figure out the secrets of their success.

What David doesn't know is that HOPE will change his life forever. Are you prepared to take a journey that will help you improve at anything you set your mind to? Sixty Minutes That Will Change Your Life is everything that its title promises. Open this book, visit HOPE, Inc. along with David, and learn about some absolutely revolutionary techniques for improving sales, enhancing communication, managing time effectively, reducing stress and improving your performance at almost everything you do at work and at home. It's packed with secrets and techniques that will dramatically change your life. All you need is one hour and the drive to succeed.

I've seen so many people in corporate America who have been working for 10, 15, 20, 30 years and are dead locked in a "go nowhere" position and making a pitiful salary. When I first began working in the corporate world I had dreams of making a six figure salary and living a comfortable life. My dreams were quickly shattered when I took a close look at those individuals and found that most were in mid-level positions and making mediocre salaries at best...

A promotion can make the difference in the type of lifestyle you lead - what kind of car you drive, your house, where your kids go to school, the respect you get, your level of confidence... the list can go on. By getting promoted, you are advancing yourself. Not only will you be making more money as a result of a promotion, but you are setting yourself up to grow and learn in order to acquire the necessary job skills to continue to advance your career...

Recent research has documented how organizations that hold to a consistent set of values & hold their people accountable to them will consistently outperform those that do not. But there is little available analyzing what values are most effective and virtually nothing available that provides a roadmap for businesses and other organizations to guide their people through value formation and alignment for effectiveness. Building Healthy Organizations addresses this gap. The problem with value formation for organizations is that most people hold strongly differing opinions in their personal viewpoints on those values. Should we hire for aptitude or skill sets? How should managers handle team conflict? What is our approach to performance evaluation? Do we value people on performance alone? How do we decide who qualifies for employee assistance plans? These and many other questions will elicit very different responses from a staff team. How does the organization work through these differences? The BHO Group, after years of research, has developed a tool that provides a roadmap to analyze where an organization’s staff team positions currently are on the 5 Key VALUE’s of organizational health. The tool then leads staff lead towards a position of balance that synthesizes the team’s divergent views. Written with business, government and educational organizations in mind, Building Healthy Organizations is unique in that it is not based on theoretical research, it is based on lessons learned in real companies – one of which has been practicing the 5 VALUE’s of organizational health for over 30 years. In this book you will learn: • The 5 VALUE’s that are crucial to Organizational Health • How to analyze where you current staff teams personal value positions are. • How to apply methods and tools to obtain organizational value system alignment. • How to maintain a proper value system focus over the long term. In the recent environment where the drive for ever increasing profits, questionable ethics and the tendency to treat people as ‘human doings’ instead of ‘human beings’ has led to the destruction of several high profile companies - Building Healthy Organizations is a breath of fresh air. The book convinces that an environment where values are self-consciously developed and staff are held accountable to them is crucial to the bottom line of all organizations.

Life is too fragile to get less than what you deserve in your career. Since your career is what you do to make a living, you may have suspected that a job should be more than what you do for a paycheck; it should be what you do to make a difference. If you have ever thought that, this extraordinary book is about to prove you right!

A life without direction is a life without passion. This dynamic resource guides you, not to another unsatisfying job, but to a richly rewarding career rooted in your heart's desire. By investing in this life-changing resource you will learn how to recapture the youthful passion and goals you once had. It gives you the tools to overcome the obstacles that stand in your way and that inhibit your success. By investing in this resource you are deciding what you want to be, and you are deciding to live you dreams forever!

In this resource you will learn:

• How to Develop Job Ideas and Leads. How to Determine If Your Job Idea is the Ideal Job.

• How to Target Your Job Search.

• How to be Creative in Your Job Search by Using the 5 Step Creative Process.

• How to Win the Interview.

• How to Create Resumes and Cover Letters That Give You The Edge.

• The 5 Rules of Researching any Organization.

• How to Turn Internships and Volunteer Positions into a Career.

• 19 Effective Ways to Market Yourself.

• The 7 Elements of Goal Achievements.

• The 11-Steps of Networking for career Success.

• How to Brand Yourself as the Best Job Candidate.

• How to Avoid the 27 Self-Sabotaging Behaviors.

In Addition:

• Success Strategies on the Job and Beyond.

• How to Get Your 1st Raise or Promotion.

• Employment Solutions for 40, 50, and Beyond.

Right now there are musicians, teachers, business owners, artists, actors, doctor, entrepreneurs, writers and countless others who are living their dreams. You owe it to yourself to read this book and to join the ranks of Americans who live their dreams on a daily basis.

An absolute truth, sometimes called a universal truth, is an unalterable and permanent fact. It means that something is true no matter where you are and who says it, i.e., 2 +2 = 4, no matter where you go you get the same answer. A universal truth is something anyone can benefit from. They are simple lessons containing wisdom that often goes unnoticed or gets lost in the daily hustle and bustle of our over-stimulated lives. This book is a testament to the struggles that we all face every day in our lives that we must rise up to and overcome in order to be our best and to achieve the miracle that we want to see. These principles are used as a part of Clark’s Executive Presentations Skills Training Course. Each has its own significance and each is able to stand alone. Although numbered for reference purposes, they are not presented in any particular order of importance. Clearly, there are far more than 100 principles of communications, but these are the ones most likely to resonate. Like all great truths, they have a timeless quality making them just as meaningful today as they were in the beginning of time and ensuring that they will maintain their significance far into the future.

Dear Reader If you are reading this book, you are either trying out my book or have already bought a copy. Whether you are already an entrepreneur, an aspiring entrepreneur, or the supporter of an entrepreneur, read on. I had you in mind when I wrote this book. The book offers a window into my life story as an entrepreneur so as to enable you to recognize and identify with my experiences. Business can be rewarding and fulfilling, but some of its challenges can destroy you if you are not prepared to deal with them. This is especially the case if you focus too much on disappointments, rather than see beyond your current obstacle. This book offers encouragement and examples to help you to persevere and not give up on your dream. You will see and learn why setbacks and even suffering do not always come merely to injure, but can also generate insights an opportunities to enable you to achieve beyond your expectation. As you read and digest my “lessons learned,” I hope you will glean from my experience the resolve to climb mountains and reach beautiful valleys in your ventures. I hope you will find the courage to discover new oceans and experience the power of money and wealth.

Dear Reader If you are reading this book, you are either trying out my book or have already bought a copy. Whether you are already an entrepreneur, an aspiring entrepreneur, or the supporter of an entrepreneur, read on. I had you in mind when I wrote this book. The book offers a window into my life story as an entrepreneur so as to enable you to recognize and identify with my experiences. Business can be rewarding and fulfilling, but some of its challenges can destroy you if you are not prepared to deal with them. This is especially the case if you focus too much on disappointments, rather than see beyond your current obstacle. This book offers encouragement and examples to help you to persevere and not give up on your dream. You will see and learn why setbacks and even suffering do not always come merely to injure, but can also generate insights an opportunities to enable you to achieve beyond your expectation. As you read and digest my “lessons learned,” I hope you will glean from my experience the resolve to climb mountains and reach beautiful valleys in your ventures. I hope you will find the courage to discover new oceans and experience the power of money and wealth.

The Hiring Process: Yesterday versus Today

Years ago it was fairly easy to find a new position. Search firms would call you with a position opening and you could take your time selecting between job offerings. Or, friends contacted you with tips that a company down the road was hiring and needed people with your skills. All that you needed to do was to update your resume from time to time and everything fell into place.

Today we have a different situation: the marketplace is crawling with competition for those jobs. The time to sit back and think that a company will find you is no longer realistic. You need to put together a well-thought-out action plan to seek the job you want. This book will assist you in setting new goals and evaluating new career options. It will help you manage your job transition and employment campaign in a realistic, systematic, and organized way.

What You Should Know When Looking for a Job in Today’s Marketplace shares effective job search methods and a plan of action that will help anyone recently downsized or anticipating a reduction in work force at their own company to formulate a vision for success, ultimately staying ahead of the competition in the resume pile.

Dr. Richard Wittmeyer relies on his thirty years of experience in human resources, talent acquisition, career and performance management, and strategic organizational development in order to help others productively manage job transition, set new goals, and evaluate career options during an uncertain time in America. Jobseekers and those entering career transitions will learn how to:

• Identify strengths and accomplishments • Construct and present a resume that sells • Target a job search • Develop an elevator speech • Start networking • Make a great first impression during an interview, and much more.

Despite today’s challenging times in the job market, there are still success stories happening every day as companies continue to look for talented people. The practical information and concrete examples included in this valuable field manual will help guide others to success by teaching a complete process that helps anyone take control of their employment future.

This book chronicles the story of a volunteer firefighter who finds himself helping to battle the largest wildfire in the history of the State of Arizona. Starting in the tiny village of Cibecue, Arizona on the White Mountain Apache Reservation and, eventually, encompassing the entire Mogollon Rim, the human-caused Rodeo-Chediski Fire explodes and forces the evacuation of over thirty thousand people.

This story exposes the friction between the United States Forest Service and the small, rural, fire departments in the White Mountains of Arizona and details the differing viewpoints on how the fire should have been fought. The author, a former resident of Tucson, joined the Linden Fire Department in 1999 as a volunteer and on June 18th, 2002 found himself face-to-face with a huge, out-of-control wildfire that threatened to destroy whole towns and neighborhoods on the Mogollon Rim

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¿Cómo ser más ágiles en nuestros proyectos? Las filosofías lean y ágil son términos que definen técnicas modernas para hacer más eficientes y veloces nuestros proyectos, sin agregar más costos ni reducir la calidad. Los cinco principios del pensamiento “lean” nacen en la década del 90´ en la industria automotriz japonesa. En resumen este enfoque sirve para mejorar la eficiencia en los proyectos de producción masiva, poniendo énfasis en agregar valor al cliente y eliminando los desperdicios del flujo de valor del proyecto. Diez años más tarde, se populariza el manifiesto para la gestión ágil de proyectos de software y sus doce principios de la corriente “ágil”. Estas ideas nos invitan a no ser demasiado estrictos con los planes y procesos, ya que el contexto cambia de manera permanente, y tenemos que ser flexibles con nuestro cliente para adaptarnos rápidamente a esos cambios, si queremos entregar rápido los entregables que nos están solicitando. De estas dos corrientes, una enfocada a proyectos de producción masiva y la otra a proyectos de software, en este libro desarrollaremos ideas 100% prácticas para mejorar la eficiencia y velocidad durante la gestión de cualquier tipo de proyectos. No sólo eso, sino que varios de los conceptos de este libro nos permitirán ser líderes más ágiles en las actividades diarias que llevamos a cabo, aunque no sean estrictamente proyectos. Su autor, Pablo Lledó, ha escrito seis libros sobre Dirección de Proyectos, algunos de ellos publicados con las Editoriales más importantes del mundo. El autor afirma que las ventajas de este libro son:  Comprender la filosofía lean y ágil de una manera muy simple  Aprender lecciones de más de 20 casos reales  Fijar conocimientos con más de 10 ejercicios prácticos  Ahorrar tiempo y dinero en relación a otros libros  Ser mejores Directores de Proyectos Más información: www.pablolledo.com